Shipping & Returns

SHIPPING 

AUSTRALIA:
  • $5 Standard shipping available via Australia Post (3 - 5 days).
  • $12 Express shipping available via  Australia Post (1 - 2 business days). 
  • Free Express Shipping (1-2 business days) via Australia Post on all orders over $100.
  • Pickup options available in Melbourne - For further information regarding our pickup location, email Info@haloangelstore.com

 

INTERNATIONAL:

International shipping is calculated at checkout and weight dependent. Estimated transit times will be calculated at checkout. Note: the transit times are estimates only and does not include packaging fulfilment or time held in customs at the destination country. 

As an overseas customer, please note that items shipped internationally may incur additional fees and duties levied by customs. The customer is responsible for the payment of any taxes and duties levied by the country shipped to.

All orders are dispatched from our warehouse located in Melbourne, Australia.

 

Returns

Damaged items:

Unfortunately, due to the nature of some of our products, damage may occur during transit, even if packaging has been created to sustain rough handling. 

If your product arrives damaged, we will happily replace the item for you if it is in stock, otherwise a full refund will be issued. Halo Angel will bear the associated shipping costs to return any damaged items. Our policy lasts 14 days since purchase. After 14 days, we cannot offer a refund or exchange. 

 

Change of mind:

Halo Angel store offers exchanges or refunds within 14 days of purchase.

Halo Angel will not bear the cost of return shipping unless the item is damaged or you have been sent the wrong product.

Some of our products are extremely fragile and can be susceptible to damage if not packaged well to sustain rough handling. Halo Angel store will not refund or exchange any items that return damaged.

Halo Angel Store does not accept any liability for lost or missing goods returned by unregistered post.

Please allow some time to assess the returned item before the refund is processed.

 

For all other inquiries, please email info@haloangelstore.com